To enable representatives to respond to issues as quickly as possible, all emails to the SLMS Help Desk must be 'clean messages' from one-person to the desk there can’t be any replies, forwards ('FW:' or 'RE:' in the subject line), or carbon copies ('CC').
For the speediest replies from the SLMS Help Desk, it is essential that all customers remember to skip replies, forwards, cc’s, and sending emails from shared mailboxes when contacting the SLMS Help Desk.
